Monitor Your ProXental Shipment

We appreciate your ProXental purchase! Use the guide below to stay informed about your shipment every step of the way. As soon as your package leaves our fulfillment center, a dispatch notification will arrive in your inbox with the tracking reference and a convenient link for monitoring your delivery progress.

Steps to Monitor Your ProXental Shipment

Step 1: Look for Your Confirmation Messages

Once your purchase is completed, two essential messages will be sent to you:

  • Purchase Receipt Email: Dispatched right away following your transaction, including your unique order reference and payment receipt
  • Dispatch Notification Email: Delivered when your package is handed off to the carrier, featuring your tracking reference and logistics provider details

Be sure to review both your primary inbox and your spam or junk folder for correspondence from BuyGoods (our official retail fulfillment partner).

Step 2: Use the Retail Partner Portal

All ProXental purchases are fulfilled via BuyGoods. You can look up your shipment details directly on their website:

▶ BuyGoods Shipment Lookup
Head to www.buygoods.com/contact to review your current order status. Keep your order reference number or the email address you used at checkout handy for quicker results.

Step 3: Follow Your Package via the Carrier

After obtaining your tracking reference, you may also monitor your parcel directly through the logistics carrier’s online portal:

Delivery & Dispatch Details

  • Order Handling Time: Most orders are prepared and dispatched within 1-2 business days
  • Standard U.S. Delivery: 5-7 business days
  • Worldwide Shipping: 10-15 business days (timeframe varies depending on destination country)
  • Complimentary Shipping: Offered with qualifying multi-bottle bundles

Common Questions About Shipments

Q: My tracking reference hasn’t arrived yet. What steps should I take?

Tracking references are generally issued within 1-2 business days of placing your order. Start by looking in your spam or junk mail folder. If nothing appears within 48 hours, reach out to our customer care team or get in touch with BuyGoods directly for an update.

Q: The tracking page isn’t showing any movement. Is my package still in transit?

Absolutely. It is perfectly normal for carrier systems to require 24-48 hours before scan data appears after a shipping label has been generated. Should the status remain unchanged beyond 72 hours, please get in touch with our support team so we can investigate further.

Q: Is it possible to modify my delivery address after ordering?

If your order has not yet been dispatched, there is a possibility we can adjust the shipping address for you. Please reach out to us as quickly as possible at support@simplepromise.com or call 1-800-259-9522.

Q: The carrier shows my package as delivered, yet I don’t have it.

Inspect the area surrounding your usual delivery spot, ask nearby neighbors, and verify with your building’s package room or front desk. Carriers occasionally update delivery status shortly before the actual drop-off takes place. If you are still unable to find the package after 24 hours, please contact our customer care team for further help.

Require Additional Assistance?

Should you need any further support regarding your purchase, our team is ready to help: